Frequently asked questions
• Does someone over the age of 21 have to sign for a basket containing alcohol?
Yes. You must be 21 years of age or older to purchase or receive a basket from us which contains alcohol. no exceptions.
The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again affirms that he/she is at least 21 years of age.
• Do recipients have to sign for their packages?
It depends. For any gift that contains alcohol, the recipient, or someone else over 21, must sign for the package. For all other baskets, a signature is not required, but the driver does have the discretion to insist upon a signature, if the driver feels it is unsafe to leave the package unattended (i.e. an apartment building with no doorman).
• What happens if nobody is home to sign for a package requiring a signature?
The driver will leave a note at the location, informing the recipient that a delivery attempt has been made and giving instructions on how the recipient can ensure they get the package delivered on the next business day. The driver will make 3 delivery attempts, on 3 separate days. The package will then be held in the local delivery warehouse for approximately 2 – 10 days, during which time the recipient has the option to pick up the package in person. After that, the package will be returned to us.
Note: If you are sending a basket containing alcohol, and are not sure if anybody will be home to sign for it, we strongly suggest you ship the basket to a work address, or to an address where somebody over 21 will be there to sign for it.
• Can you ship fruit anywhere in the UAE.?
Yes, We can ship fruits and fruit baskets all over UAE
• How long will it take to receive a package shipped via Ground delivery?
It depends on your location and distance. Some products can only be shipped Express and some can be ship using standard shipping
• Do you offer same day delivery?
Yes, We can arrange local delivery to Dubai, Abu Dhabi, Sharjah, Ajman,Umm Al Quwain,Ras Al Khaimah,Fujairah. All orders must be received before 10:30am , Monday – Friday (except for legal holidays ).
• What days are orders picked up and delivered?
Ground and Express delivery trucks pick up from our facility every business day. Residential Ground is delivered Monday – Saturday, depending on the delivery location, 8am – 8pm. Business Ground is delivered Monday – Friday, 8am – 6pm, Residential and Business Express is delivered Monday – Friday ONLY, starting at 8am, Overnight Saturday Residential Express is delivered Saturday ONLY, 8am – 8pm.
• Do you ship same day?
Yes. We will ship any basket same day if necessary, based on the delivery date chosen on our delivery calendar and if we receive the order before 3pm, Monday – Friday (except for legal holidays).
• Can I request a later delivery date?
Yes. During checkout, you have the ability to specify on our delivery calendar the estimated date you want your gift basket delivered.
• Is the delivery date guaranteed?
Yes!
• What happens if I enter the wrong shipping address?
Please contact Customer Service immediately so they can assist you with this. We will only be able to make the address correction if the item has not been processed. Once the item has been processed, we will no longer have the ability to make any changes.
If we are able to make the change, we cannot guarantee that the shipping company will honor it, due to their internal re-routing restrictions. If we are able to successfully make the correction
• How much will the shipping cost?
The cost of shipping depends upon the delivery option you choose. Please see the shipping tab located on the product description page for current rates and any restrictions.
• How do you ship your gift baskets?
We ship our gift baskets nationwide via Ground and Express delivery services and we deliver locally by van within
• How can I track my order?
You can check on the status of your gift basket order anytime in three different ways. Registered Members can Login and click on the tracking number to the right of the order number you wish to track. Members and non-members alike, we will provide a tracking number for them . The tracking number can be found on the tracking email we send you or you can click on the tracking link within the tracking email.
• How do you package the baskets for shipping?
All items in our gift baskets are carefully packed to prevent breakage. Our gift baskets are shrink wrapped, blanketed within a cocoon of environmentally friendly air bag material and gently placed into a shipping box. Our decorative gift boxes double as the shipping box, so they require no outer shipping box. In either case, our protective packaging process meets or exceeds shipping requirements.
• Do you offer shipping insurance?
Our gifts are automatically insured against loss and damage during transit at no extra cost to you.
What forms of payment do you accept?
We accept bank transfer, ATM Wire transfers and dirrect transfers.