Return/Exchange Policy:

At gift Dubai online, our top priority is your satisfaction with every purchase. If for any reason you need to return or exchange your product, we are happy to assist you. Here are the details:

• All returns and exchanges require preauthorization from Gift Dubai Online through email at: contact@giftdubaionline.ae
• Gift Dubai Online. should be returned in their original packaging. No credit or replacement will be issued until the returned merchandise has been received and inspected by our customer service department.
• The customer is responsible for paying the return shipping costs. You have the option to ship it on your own or ask us to arrange it. If you choose the latter, we can send you a shipping label, which you can pay for by Bank transfer.
• All refunds are issued for the product’s purchase price only and can only be issued to the same Bank Transfer used at the time of purchase.
• Returns must be made within 14 days of delivery and are subject to a 20% restocking fee.
• Christmas-themed seasonal items and customized items cannot be refunded.
• Processing a return/exchange may take up to 10 business days.

Shipping Returns:

Once we authorize your exchange/return, you can return your product by mailing it to:

Please make sure to include a copy of the return authorization email with your return. We recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item.

We aim to provide our customers with more options when it comes to return shipping, while also ensuring that we can continue to deliver high-quality products and services.